Frequently Asked Questions
Yes – all carer tickets remain valid for rescheduled dates. You do not need to do anything, the rescheduled dates will be emailed directly to you.
UB40 – 5th June 2022
Craig David – 6th June 2022
Yes, all tickets automatically roll over to the new dates. You do not need to do anything and all event information will be emailed directly to you. If you need any assistance, please contact the ticketing agent you purchased your tickets from.
Please check the terms and conditions of your purchase from the ticketing agent you purchased from and contact them directly. Please note that the Booking Fee is non-refundable and Delivery Fees are only refunded if the tickets have not been dispatched yet.
Please contact your point of purchase for event information. Please do not contact venues or artists as they do not hold event specific information.
Can I be reimbursed for event travel, accommodation or other costs when an event has been rescheduled?
Should an event be rescheduled, the promoter or associated partners cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the event.
Why is my event cancelled, but the other Wicksteed Open Air Theatre Events in August are going ahead?
This is due to the fact that the Government haven’t backed a COVID-Cancellation insurance, meaning should the event fall foul to the ongoing unsettling news of impending localised lockdowns and the delay in easing of restrictions, the promoters are not financially insured for such measures. We understand this may be frustrating for you, however the decision was made by the promoters with the safety of the general public at the forefront of their decision making.
We are sorry to announce that we are postponing some of our Wicksteed Open Air Theatre 2021 events until 2022.
There are two reasons for this:
Firstly, despite promises of Covid-specific cancellation insurance for live events, central government has not delivered. The lack of a much-needed safety net for our industry, staff and customers creates huge financial risks.
Secondly, the potential for local restrictions to be imposed throughout the UK is an important recent change. The national picture on the pandemic changes daily: the ability to close any event, in any area, at any time, still remains. Without Covid-related cancellation insurance, this could cause significant financial difficulties.
As a responsible promoter and employer, we simply cannot take these risks. At the forefront of our decisions has always been customer safety, and still to this day it remains our number one priority.
It is incredibly complex to reschedule multiple venues, artists and comedians on a nationwide UK tour. We are currently in the final stages of confirming all 2022 rescheduled dates.
Our commitment to you is that within two weeks from this published statement date, all rescheduled dates will be sent to you and published online. All tickets for rescheduled 2021 events will automatically roll-over and be valid for the new 2022 dates. You do not need to take any action and further information will be emailed directly to you.
We have compiled a FAQ to answer any questions you may have. Please do not contact venues or artists as they have no details regarding your booking.
Our team is now working tirelessly with venues and artists to reschedule the events and bring incredible live experiences across the UK. We look forward to welcoming you all and are extremely grateful to all of our staff, suppliers, artists and customers during this time.